- General Terms
Service Provider: Soft Limousine Services offers luxury transportation solutions, including limousine services, to individuals and businesses in various locations.
Acceptance: By using our website or booking any of our services, you accept these terms and conditions in full. If you disagree with any part of these terms, please refrain from using our services.
Changes to Terms: We reserve the right to modify these terms at any time without prior notice. Updated terms will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.
- Booking and Reservations
Reservations: All bookings must be made through our website or by contacting our customer service team. Reservations are subject to vehicle availability and confirmation.
Payment: A valid credit card or payment method is required to secure your reservation. Full payment is due upon booking unless otherwise specified.
Cancellation Policy: Cancellations made within 24 hours of the scheduled service time may incur a cancellation fee. We encourage customers to review their booking details and cancel or modify reservations at least 48 hours in advance to avoid penalties.
Changes to Reservations: You may modify your reservation details up to 24 hours before the service time. However, changes are subject to vehicle availability.
- Limousine Services
Service Scope: Our services include airport transfers, corporate events, weddings, special events, and other chauffeured transportation. We offer a range of luxury vehicles based on customer needs.
Vehicle Availability: Vehicle availability depends on the specific time, location, and service type. We make every effort to provide the requested vehicle; however, we reserve the right to substitute a similar or upgraded vehicle in cases of unavailability.
Passenger Conduct: Passengers are expected to act responsibly during the ride. Any damages caused by misconduct will be the responsibility of the client who booked the service. Smoking, illegal substances, and inappropriate behavior are strictly prohibited in all vehicles.
Wait Time: Our services include a reasonable wait time for passengers at the designated pick-up location. After the wait time has expired, additional charges may apply.
- Liability and Limitations
Service Interruptions: We strive to ensure timely and uninterrupted service, but cannot guarantee against unforeseen circumstances such as traffic delays, road closures, or weather conditions. We are not liable for any delays caused by such events.
Force Majeure: Soft Limousine Services is not responsible for delays, cancellations, or failure to provide services due to events beyond our control, including but not limited to natural disasters, strikes, or governmental actions.
Damage to Property: We are not liable for any personal property lost, damaged, or stolen during your ride. Passengers are responsible for securing their belongings.
- Payment Terms and Fees
Pricing: Our prices vary depending on the type of service, vehicle, and duration of the ride. All prices are clearly stated at the time of booking and include applicable taxes and fees.
Gratuity: Gratuity for the chauffeur is not included in the base price, unless otherwise stated. Customers may add gratuity at their discretion.
Additional Charges: Any additional requests such as extra stops, special accommodations, or overtime will be subject to additional fees. These will be communicated to the customer before confirming the request.
- Privacy and Data Use
Personal Information: We collect and use personal data in accordance with our Privacy Policy. By using our website and services, you consent to the collection, use, and disclosure of your information as outlined in our Privacy Policy.
Confidentiality: We value your privacy and take necessary measures to protect your personal information. However, we cannot guarantee the security of data transmitted via the internet and are not responsible for unauthorized access to your data.
- Governing Law
These terms and conditions shall be governed and construed in accordance with the laws of the state in which we operate, without regard to its conflict of law provisions. Any disputes arising out of or relating to these terms shall be resolved through arbitration or in the courts of that jurisdiction.
- Contact Information
For any questions, concerns, or inquiries regarding these terms and conditions, please contact us via our website or by calling our customer service team.
By using Soft Limousine Services, you agree to abide by these terms and conditions. We appreciate your business and look forward to providing you with exceptional luxury transportation experiences.
If you have any questions or need assistance, please contact us.